How may we help you?

  • I have forgotten my password. What should I do?
    • Go to www.equateplus.com and enter your User ID.
    • On the next screen, click on the "Forgot Password?" link and follow the password recovery instructions.
      • If you have provided us with a security phone number, we will use that to send you a verification code by text message. After you enter that code onscreen, you can set a new password and continue with your login.
      • If you have not provided us with a security phone number, we will mail you a printed letter with your new password. It may take up to two weeks to receive this letter, depending on the postal service in your location.

    If you are experiencing difficulties with the "Forgot Password" process, you can reach us at: +41 (0) 844 00 44 55 or +44 (0) 370 702 0189.
  • I have forgotten my User ID. What should I do?
    If you have forgotten your User ID:
    • Go to www.equateplus.com, click on the "Forgot User ID?" link and follow the instructions.
    • Once you have been successfully identified, we will send you your User ID via email or letter.

    User IDs are unique and cannot be changed. Your user ID is not related to your employee ID but created specifically for use with EquatePlus.

    If you experience difficulties receiving your User ID email you can reach us at: +41 (0) 844 00 44 55 or +44 (0) 370 702 0189 for further assistance.
  • I am having problems receiving my User ID email. What should I do?
    If you are experiencing difficulties receiving your User ID email you can reach us at: +41 (0) 844 00 44 55 or +44 (0) 370 702 0189 for further assistance.
  • How do I log in to my EquatePlus account?
    To access your EquatePlus account:
    • Go to www.equateplus.com
    • On the login page, enter your User ID.
    • Then enter your password.
    • If you or your employer have activated the additional security verification settings for login, you will now be asked to enter a verification code. The verification code will be sent to your mobile phone.

    Please note that the User ID and password for EquatePlus are unique and not related to any employee identification number.
  • How do I log in to EquatePlus for the first time?
    To access your EquatePlus account for the first time, go to www.equateplus.com then follow the onscreen instructions. There are different ways to receive your User ID and initial password depending on how you were set up in the system. Only one of the options below will apply to you.

    Option 1: You have received your User ID and initial password by letter (post/mail)
    • On the login page enter your User ID, then click continue
    • Enter the initial password you received
    • You will now be prompted to enter a new password of your choosing before being logged into the system.

    Option 2: You have received your User ID by email
    • On the login page enter your User ID
    • You will then be prompted for additional identifying information
    • If you were successfully identified, one of three things will happen:
      • The system will generate an initial password mailing, and you will receive a password letter by post. In the interim, you will have access to a limited view of your EquatePlus account.
      • You will receive a verification code on your mobile phone. After you enter that onscreen, a temporary password will be emailed to you. Enter the temporary password and then set a new password of your choosing before being logged into the system.
      • You will receive a temporary password via email. Enter the temporary password and then set a new password of your choosing before being logged into the system.

    If you are experiencing difficulties logging in you can reach us at: +41 (0) 844 00 44 55 or +44 (0) 370 702 0189 for further assistance.
  • How do I log in to EquatePlus from home if I am a Single Sign On (SSO) user?
    Single Sign On (SSO) users typically access EquatePlus through a link from their employer's intranet. If you want to open EquatePlus when you do not have access to your SSO link, you will need your EquatePlus User ID and password.

    To find your User ID and password:
    • Access EquatePlus through SSO
    • On the menu bar at the top of your EquatePlus screen, click on the Profile picture.
    • Select "Personal details" from the drop-down menu. This will bring you to the screen where you can view your User ID, and change your password if you wish to.
    • You can then use your User ID and new password to log in to EquatePlus from home and elsewhere.
  • What devices and browsers are supported by the EquatePlus platform?
    The EquatePlus pages have been designed for use on desktop, laptop and tablet screens*, using the following internet browsers:
    • Microsoft Edge
    • Microsoft Internet Explorer 11 (or newer)
    • Mozilla Firefox (v.40 or newer)
    • Google Chrome (v.43 or newer)
    • Safari (v.8 or newer)

    For security reasons, we recommend that the following internet browser versions be used. Please also ensure that your operating system and your internet browser are kept up-to-date by always installing the latest security updates.

    Microsoft Windows Apple Mac OS X
    Operating systems Windows 7 (or newer) Mac OS X 10.10 (or newer)
    Internet browser Microsoft Internet Explorer 11 (or newer)
    Microsoft Edge
    Mozilla Firefox (v.40 or newer)
    Google Chrome (v.43 or newer)
    Safari (v.8 or newer)
    Mozilla Firefox (v.40 or newer)
    Google Chrome (v.43 or newer)
    PDF viewer Adobe Reader 9 (or newer) Adobe Reader 9 (or newer)

    * We recommend EquateMobile, the Equate app, for viewing your portfolio on your smartphone if your employer has enabled this option.

  • What should I do in the event of the death of the account holder?
    Usually, a company's Human Resources department is responsible for notifying EquatePlus administrators in the event of a plan participant's death. Please contact Human Resources to ask for further guidance.

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